At DirectPorter, your satisfaction is very important to us – you will always enjoy a 30-day Money Back Guarantee. When you make a purchase with us, regardless of value, you can return the product(s) within 30 days from the date we first shipped your order for refund or replacement.

Whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us refund or replacement of the same product or product of the same value. However, the original and return shipping and handling charges will not be refunded or reimbursed under all circumstances. And we are not responsible for returned products lost in post.

To return your purchase, please obtain a Returned Authorization Number (RMA) before returning the items back to us. To do so, you can contact Customer Service with details for the return.

Click here for more details on the provisions of our Return Policy in Terms & Conditions